These General Terms and Conditions of Sale (“GTC”) set out the terms of use for the “StarNapp” SaaS (Software as a Service) cloud platform owned by STARNAPP, S.L, and accepting them is necessary in order to use and launch the products and/or software applications purchased. The GTC make up the contract that binds both parties. Using StarNapp or ticking the box for this purpose means the CLIENT confirms this agreement and its terms. The GTC are subject to what is set out in section 18 (“Final”) below.
STARNAPP, S.L is the full owner of the software platform called “StarNapp”. References to the Software will also include any extra programs, updated versions, or revisions provided later by STARNAPP, S.L. The contract doesn’t give any title or ownership of the Software, nor any right to any related source code, data models, or any other intellectual property belonging to STARNAPP, S.L, except for the rights specifically granted to the CLIENT below.
By using and/or paying the invoice, the CLIENT is hiring STARNAPP, S.L for the products and/or IT services covered by it, under the terms and conditions set out in the current GTC at all times. The contract includes the products and/or services listed in the invoice.
3.1.- The SaaS application “StarNapp” is contracted under the “Software as a Service” model, which means you get a limited, non-exclusive, personal, non-transferable, and non-sublicensable license to use the contracted Applications in the “cloud,” including the related documentation, according to the uses and restrictions described later. This includes both the “Maintenance Service” and the “Technical Support Service” for as long as the contract is in force. The granted license will be valid for either one (1) year or one (1) month depending on what's been contracted; after this period, the contract will automatically renew for extra yearly or monthly periods unless the CLIENT cancels in writing at least sixty (30) days beforehand, or STARNAPP, S.L cancels with at least ninety (90) days notice, both before the end of the initial period or any of its renewals. During the contract, if the CLIENT asks for it, STARNAPP, S.L will give access to all data available in the Software. When the contract ends, STARNAPP, S.L doesn't have to keep or provide the CLIENT's data linked to the Software and can delete CLIENT data backups and/or keep any data blocked if required by law.
4.1.1- The Maintenance Service: covers carrying out for the CLIENT all improvements, updates, and/or renewals of the Software that STARNAPP, S.L develops as standard, as well as making sure the different Applications comply with current laws at all times. In any case, and with no exceptions, custom improvements requested by the CLIENT are excluded (if any extensions or tweaks to the Software are needed for the CLIENT's specific needs, a separate quote will be provided). What’s set out here doesn't mean STARNAPP, S.L is committing to any of those described actions.
4.1.2- Technical Support Service: this covers solving all issues related to access, updates, operation, management, and troubleshooting of incidents that come up from using the Applications. If customization services are carried out, STARNAPP SL guarantees that the adaptations work basically according to the functional specs and the supplied documentation, and that they're free from development defects. The warranty lasts 3 months, counting from installation. If the CLIENT asks for it, and during the warranty period, STARNAPP SL is obliged to fix any problem detected in the adaptations that affects how they work, according to the contracted specs. Any other claim different from the above is specifically excluded. The STARNAPP SL Technical Service or properly subcontracted personnel are the only ones authorized to make repairs or solve incidents, making sure the staff are technically qualified; however, they're not allowed to extend or expand this warranty in any way, or offer any warranty in the name of STARNAPP SL. Any cost caused by: improper use, not following the technical specs or use recommendations, or unauthorized alterations not expressly approved by STARNAPP SL, done by the CLIENT or third parties, is expressly excluded from the warranty. Issues or incidents of any kind, like computer viruses, wrong connections, incompatibilities with CLIENT equipment or systems, environmental or power supply changes, etc., at the CLIENT's premises, equipment, or facilities, are also excluded. Services or accessories not expressly included in this Contract are also not covered.
4.2. Provision of billing services through third-party collaborators (applies to companies subject to the VeriFactu system)
This clause will apply only to those STARNAPP SL CLIENTS who are business owners or professionals based in Spain, who have to issue invoices using a computer billing system according to Royal Decree 1007/2023 of December 5, which approves the regulations for the requirements of computer systems used for billing, under Law 11/2021 of July 9, for measures to prevent and fight against tax fraud.
Specifically, this clause will apply to those users of the STARNAPP SL ERP who:
Are based in Spain (excluding those in the Canary Islands, Ceuta, or Melilla as long as there aren't any specific rules for those places),
Are required to issue invoices for VAT purposes, and
Aren't excluded from this requirement by the current rules (for example, those who only send invoices via SII – Immediate Supply of Information – or are under special schemes that exempt them).
In these cases, the CLIENT recognizes and accepts that the invoice issuing service under the VeriFactu system of the Spanish Tax Agency (AEAT) is provided by B2Brouter Global S.L., a partner company of STARNAPP SL, by means of the integration of its API in the provided ERP software.
B2Brouter Global S.L., with NIF B63276174 and registered office at Avinguda Diagonal, 433, 1º 1ª, 08036 Barcelona, is a company specialized in electronic invoicing solutions and has been selected for meeting the technical and legal requirements demanded by the current regulations. Specifically, it has submitted the required responsible declaration under Royal Decree 1007/2023 to the AEAT as a solution provider under the VeriFactu system, within the framework set by Law 11/2021, on measures to prevent and combat tax fraud and other applicable regulations.
STARNAPP SL guarantees the proper integration and operation of this solution in its ERP. However, the CLIENT acknowledges that possible issues arising from the external operation of the API, not directly attributable to STARNAPP SL, will be handled according to the established protocols.
The CLIENT may request additional information about the external provider and its regulatory compliance at any time, as well as access its technical and privacy policies at www.b2brouter.net.
5.1.- Deployment and access will take place once the CLIENT has accepted the CGV described in this document, or activation of such acceptance by paying the relevant invoice or requested service.
5.2.- STARNAPP, S.L will give the CLIENT direct access to the platform and will provide the URL so you can log in from any device to the “cloud” and will send the CLIENT the link to activate an access key, which the CLIENT agrees to keep safe and confidential, as well as use carefully, since it’s the way STARNAPP, S.L can make sure all logins are really being made by the CLIENT or by users they have authorized. The CLIENT is solely responsible for the use and sharing of these identifiers, even if shared with third parties, as well as for any actions and requests made by authorized users who the CLIENT has given the necessary permissions to within the StarNapp platform. The CLIENT cannot copy the documentation that comes with the Software or give to third parties any documentation associated with the Software (including contracts, usage licenses, service invoices, manuals, etc.).
Likewise, the CLIENT is the only one responsible for choosing, losing, having stolen, or any unauthorized use of any code or ID key and for any consequences this might cause. STARNAPP doesn’t have access to the keys the CLIENT or any user of the software uses, so recovering these keys depends on the user registered by the CLIENT.
5.3.- Once the CLIENT is registered, they can add data, files, and documents to the StarNapp platform, which will be stored by STARNAPP S.L. on servers belonging to AWS (Amazon Web Services) according to the conditions agreed with that external storage provider. The main AWS servers could be outside the EU.
5.4.- STARNAPP, S.L states that the Applications or the Software are inherently subject to the appearance of defects or potential incompatibility with other software, hardware, or third-party services, which the CLIENT accepts.
6.1.- The Software License or Software Services are granted for the type and number of users shown on the invoice issued by STARNAPP S.L. For this purpose, the “single-user” mode means just one access at a time and doesn't allow the Software to be used by several users or people at once with one account; and the “multi-user” mode covers as many users or people as indicated on the invoice. The software can be used from any platform that's connected to the internet by each hired user.
6.2.- USER is any email registration belonging to a registered person created by the CLIENT, no matter their category. The use of the app or the software by that user isn't linked to its cost as far as data load and storage, under the previously set limits per user in these GTC.
6.3.- If the CLIENT adds more users than they've contracted for, STARNAPP can adjust the contracted rate according to the number of users the CLIENT has registered.
6.4.- If the CLIENT breaks any of the terms and conditions set out here, it’ll automatically end the contract and stop any services provided by STARNAPP S.L., including use of the software, without affecting any other actions STARNAPP, S.L. might be entitled to.
7.1.- The CLIENT clearly acknowledges and accepts that the Software comes as is, with no guarantee that it’ll suit any specific purpose or meet their needs.
7.2.- The CLIENT uses the Software entirely at their own risk.
8.1.- The CLIENT, without prejudice to any other legal or contractual obligations, will be responsible, to the full extent allowed by current regulations, for fulfilling the user's obligations on the Platform, including but not limited to the following: (i) keeping computer equipment, software, facilities, and telecommunication systems properly updated and the electrical supply maintained; (ii) making sure that only authorized personnel have access to the Platform; (iii) making sure the Software is used correctly, always using the latest version provided by STARNAPP, S.L.; (iv) hiring regular hardware and software maintenance services, using up-to-date virus detection software on computer equipment to avoid contamination; and (v) preventing incorrect technical configuration of any software to be installed.
8.2.- The CLIENT is responsible for checking the results and information obtained from using the Platform once it’s installed.
The service is aimed at individuals or businesses who run a commercial, business, or professional activity and use STARNAPP SL's products and services for it. These professionals, under their own responsibility, interpret the calculations and results provided by the software applications. The "Online" Services and any possible customizations are complex software applications. STARNAPP SL can't guarantee that they'll run without interruptions or be totally error-free. STARNAPP SL promises to do everything that’s reasonably possible to fix these interruptions or errors, but doesn't take any responsibility, directly or indirectly, for using or not being able to use these Services, or for any third-party claims. In any case, the liability of STARNAPP SL or any third parties they've hired can never be more than the amount THE CLIENT paid, including for breach of contract, damages, strict liability, violation of warranties or anything else. All intellectual property rights over “the Products” and their development, copyright, trademarks, trade secrets and any other rights or ownership belong to STARNAPP SL or to the manufacturer in the case of Third-Party Programs or Software.
8.3.- THE CLIENT knows and accepts that the services covered by the contract might need to access and handle different software owned by third parties. THE CLIENT must accept those third parties’ terms of use, get permission to use their software, and allow STARNAPP, S.L to provide those services. Also, if STARNAPP, S.L’s services need to access or use any software owned by THE CLIENT, the CLIENT gives STARNAPP, S.L all the permissions, licenses or any other intellectual or industrial property rights needed to perform the services properly.
8.4.- The CLIENT is responsible for making sure their information systems and internet access meet the minimum requirements listed in Annex 1, so that the Software can correctly work, be interoperable, interactive, and functionally connected. All those costs are on the CLIENT. STARNAPP, S.L reserves the right to change these minimum requirements but will let the CLIENT know with ninety (90) days’ notice.
9.1.- Warranty. - This warranty clause doesn’t cover situations where a problem in the Software applications is caused by the CLIENT’s intentional or negligent actions when using the Platform. The warranty also won’t apply if the Software is used along with any other Software not provided by STARNAPP, S.L. If the problem isn’t caused by Software from STARNAPP, S.L, then any work done by STARNAPP, S.L will be billed as extra services, following STARNAPP, S.L’s rates.
9.2.- STARNAPP, S.L will not be responsible for any possible issues and claims that come from potential incompatibilities between the Software and its later updates, and any third-party software the CLIENT might already have installed or installs on their computers, as well as any other problems that could come up because of interoperability, interaction, or interconnection of the Software with third-party Software or from overlapping code chains. The CLIENT agrees to accept, within reasonable and market standard limits, risks, imperfections or unavailability of the Software, due to the technical complexity of the programs used and the many possible ways they can be used.
Also, STARNAPP, S.L will not be responsible for errors in operation or damages caused by not following the basic duties of every user, such as those described in section 8 above; it doesn't guarantee and isn't responsible for: (i) the absence of viruses and/or other harmful components in the Software or the server that provides it; (ii) the invulnerability of the Software and/or the impenetrability of any security measures adopted on it; (iii) the usefulness or performance of the Software; (iv) any Software errors, including no access, caused by any kind of attack on STARNAPP, S.L servers, as well as technical or security failures in any of those servers; (v) any technical issue of any kind that makes it hard, delays, or stops the Software from working right; and, (vi) any loss or damage caused, either to themselves or to someone else, by anyone who breaks the conditions, rules, or instructions set out in the Software or by bypassing its security systems.
9.3.-STARNAPP, S.L won't be responsible for the continuous and uninterrupted operation of the Software if the unavailability of those cloud services is caused by issues with the Internet network, power supply and/or server equipment, as well as any other incidents that are outside and can't be directly blamed on STARNAPP, S.L.
9.4- STARNAPP, S.L is not responsible for any damage or loss caused by anything that happens during the sending or receiving of information online to or from different official organizations using the Software, nor does STARNAPP, S.L take any responsibility for the content of those online communications. STARNAPP, S.L isn’t responsible toward the CLIENT and/or third parties for any damage or loss that might come from the technical setup needed for the CLIENT to send or receive that info.
9.5.- STARNAPP, S.L isn’t responsible for any damage or loss caused by how the relevant administrative authorities interpret or value the current labor, tax, accounting, or data protection laws related to the contracted Software. In any case, it's up to the CLIENT, when using the contracted Software, to check the current laws and the interpretation given by the administrative authorities to make sure they're using the Software correctly.
9.6.- In no case will STARNAPP, S.L or the people who worked on creating, producing, or assisting with the Software be responsible for direct, indirect, consequential, or incidental damages (including, but not limited to, damages for business profit loss, business interruption, loss of business information, or any other monetary loss) resulting from the use or inability to use the licensed Software and data, even if STARNAPP, S.L has been warned about the possibility of such damages.
9.7.- If the Software includes a utility to help migrate data from a previous application, STARNAPP, S.L is not responsible for nor guarantees a complete or exact transfer. Its purpose is only to automate part of the data migration process, so this utility will work based on the parameters allowed by the Software and set for that data migration. Migration and/or data transfer via STARNAPP's open API will be programmed to link this Software with third-party software, but can't guarantee that this feature is exact in handling data or works within third-party software.
9.8.- The CLIENT acknowledges and states that the use of third-party integrations, applications and/or services are not and can never be considered the responsibility of STARNAPP, S.L; the CLIENT acknowledges and states that there’s nothing to claim from STARNAPP, S.L for these things, and will use third-party integrations, applications and/or services under their own exclusive responsibility.
9.9.- STARNAPP, S.L won’t be held responsible for any damage, costs or losses, whether special, direct or indirect (including, for example but not limited to, loss of profits, interruption of business activities, or loss of information) that come from using the Software or from the services you hired or for any other reason it could be responsible for. The maximum liability of STARNAPP, S.L, for any reason, will be limited to an amount equal to double the last monthly fee paid by the CLIENT.
9.10.- It’s the CLIENT’S responsibility to be careful and make sure third parties can’t access or use in their name the codes or ID keys. Also, the CLIENT is the only one responsible if they pick, lose, have stolen, or have any of their codes or ID keys used without permission, and for any consequences that might come from that.
9.11.- The CLIENT gets and accepts that STARNAPP, S.L doesn’t control how the CLIENT uses the Software or really knows if the activity or data or info they’re sending for processing and possible storage on the servers. Because of this, the CLIENT states and guarantees that the data and info is theirs or they’ve got permission or a license to use them. That means the CLIENT is fully responsible for that information and for everything done with it, letting STARNAPP, S.L off the hook for anything that comes from that info or the activity related to processing it through the Software and temporary storage on STARNAPP, S.L's servers.
9.12.- STARNAPP, S.L has to work with the competent authority, so STARNAPP, S.L and its service provider, if involved in providing contracted services, will stop providing the service and stop the use of the Software whenever a competent authority, for the matter at hand, gives the order as part of its legally assigned functions, and must also give any requested data to law enforcement by court order.
9.14.- In any case, STARNAPP, S.L reserves the right to suspend, change, restrict, or stop—temporarily or permanently—access, browsing, use, hosting, and/or downloading of the content and/or Software, with or without prior notice, for the CLIENT who breaks any of the rules in these CGV, and the user can't ask for any kind of compensation for this.
10.1.- The Software belongs to STARNAPP, S.L and the CLIENT can only use it according to the terms and conditions in the contract.
10.2.- The intellectual and industrial property rights of the Software belong to STARNAPP, S.L, who has exclusive rights to exploit them in any way, especially the rights to reproduce, distribute, publicly communicate, and modify. Intellectual property rights cover not only the Software developed by STARNAPP, S.L, but also all data, source code, databases, listings, diagrams and schemes made during the analysis phase, manuals or other supporting materials, identification symbols, or any partial or complete copy made by STARNAPP, S.L. Also, STARNAPP, S.L keeps ownership of patents, trademarks, trade secrets, and know-how that could come up from the contract, including any info or documentation that STARNAPP, S.L might give to the CLIENT.
10.3.- The name, logo, and brands used with the Software and any contracted services belong to STARNAPP, S.L, and no rights or licenses are given regarding those names, logos, or brands.
10.4.- The CLIENT is strictly forbidden from using the industrial or intellectual property rights belonging to STARNAPP, S.L without their express, prior consent, except for any rights that have been specifically given based on the quote the CLIENT accepted.
11.1.- The CLIENT will pay the price set on the monthly or yearly subscription invoice, plus the applicable VAT, which will be in force until December 31 of the year when the contract acceptance is completed. After that date, STARNAPP, S.L. reserves the right to increase the price of the contracted products and/or services, which will be communicated to the CLIENT with thirty (30) days notice. The price will be invoiced and charged either by direct debit to the CLIENT'S account, billed in advance for each month, within the first fifteen (15) days of every month, or via the Stripe Payments Europe, Ltd payment gateway in the online contracting mode, once the terms of that platform are accepted.
The monthly maintenance and service fee for the STARNAPP S.L. Online app is understood to cover up to the number of users contracted by the CLIENT.
11.2.- Initial Training hours: Training related to how the contracted apps work and how to use them. Training sessions can be given at the STARNAPP S.L. offices or the CLIENT'S location, and will be carried out as per the schedule agreed between the Parties. Any travel expenses will be invoiced, if applicable, based on the actual trips made and the rates in effect at that time.
11.3.- Migration of CLIENT data to the StarNapp platform will be done by providing a file according to the conditions of STARNAPP S.L. so it can be brought into the CLIENT's use of the platform. This data migration will be subject to the cost listed at the time of Online contract and will depend on how much data needs to be added.
11.4.- The costs for data, image, document, or file storage in the cloud will be paid by the CLIENT. STARNAPP S.L. includes 5GB of storage at no extra cost. If you go over this storage, you have to sign up for an extra 10GB, and the extra space in the cloud will cost €10.00 for every 10GB.
11.5.- STARNAPP S.L. provides a bank account information service in the software through Nordigen, where the CLIENT can access and see info related to their Payment Accounts ("Account Information"), all in one place, according to Nordigen's terms and conditions which the CLIENT has to accept first. Using this service costs €20.00 for every 5 bank accounts the client syncs, and this cost isn’t included in the monthly fee. This fee can be updated or changed by STARNAPP S.L. at any time, depending on Nordigen's current prices. The CLIENT will be informed of any changes ahead of time and will need to accept the new terms to keep using this service.
11.6.- Any costs caused by the return of payments, if it happens, will be covered by the CLIENT.
11.7.- Prices per user change depending on how many users the CLIENT gets. You can check the price per user table on STARNAPP S.L.'s website since it's public info. If the number of users changes, the monthly payment in the next invoice from STARNAPP S.L. could also change.
12.1 STARNAPP, S.L provides the CLIENT with a payment gateway system inside the software through Stripe Inc. This will be done after the CLIENT signs up with the payment gateway.
12.2 All payments will be done through Stripe Inc using the account set up by the CLIENT. STARNAPP won't have access to this account. To make a payment, the User must follow every instruction shown in the secure payment gateway they are sent to.
12.3 STARNAPP will generate queries and traceability about payment movements, which will be recorded in the Treasury section of the CLIENT. STARNAPP won't take any action on these transactions.
12.4 The User agrees to the appointment of STARNAPP SL as the CLIENT's consulting agent, just to get Stripe info about these transactions.
12.5 The CLIENT authorizes STARNAPP SL to do these transaction queries for the CLIENT. This includes (but isn't limited to) the amounts owed by the CLIENT for collections, payments, or refunds related to the Transaction.
12.6 STARNAPP in its “Advance” version won’t charge any commission on the transactions made, while in the “Basic” version the CLIENT will be charged a 0.3% fee on the transaction amount, which will be billed separately from the CLIENT’s subscription fee.
12.7 Transaction fee rates.
https://stripe.com/es-us/pricing
Payments
An electronic payment platform made to grow.
Grow your customer base with over 100 payment methods.
Boost your conversion with Link, Stripe’s fast checkout process.
Cut down on fraud and grow revenue with ML optimizations.
Save engineering time with prebuilt user interfaces (UI).
Cards and wallets
Accept credit and debit cards, prepaid cards, and popular digital wallets for electronic payments.
2.9% + USD0.30 per successful transaction for domestic cards
+ 0.5% for manually entered cards
+ 1.5% for international cards
+ 1% if currency conversion is required
Link
Automatically fill in your customers’ preferred payment details to give them a smooth checkout experience.
2.9% + USD0.30 per successful transaction for domestic cards
2.6% + USD0.30 per successful transaction for instant bank payments
Learn more 5.99% + USD 0.30per successful transaction for Klarna
Buy now, pay later
Let your customers buy something and pay it off in installments over time.
From 5.99% + USD0.30
per successful transaction for Klarna
See more payment methods
Bank payment methods and others
Offer bank debits, bank transfers, and other relevant local payment methods.
0.8% ACH direct debit
Limit of USD 5.00
See more payment methods
Payment optimizations
Included with Payments
More features
Payment Links
Links that don't need coding to sell online without a website.
Accept payments in minutes by generating links that require no coding.
Sell products, offer subscriptions and much more.
Scale up through our API to automate marketing campaigns and sales operations.
Accept payments
Accept payments made through a payment link.
Included with Payments
Custom domain
Use your own domain while hosting your payment page or customer portal on Stripe.
USD 10.00 per month
Invoices after payment
Automatically generates an invoice after a one-time purchase.
0.4% on the total transaction
USD 2.00 limit per invoice
Checkout
Prebuilt payment form optimized for conversion.
Save dev time and get going right away.
Cut out the hassle with features built to boost conversion.
Make it yours with your brand style.
Accept payments
Accept payments made in Stripe Checkout.
Included with Payments
Custom domain
Use your own domain while hosting your payment page or customer portal on Stripe.
USD 10.00 per month.
Invoices after payment
Automatically create an invoice after a one-time purchase.
0.4% on the total transaction amount
USD2.00 limit per invoice
Terminal
Tools to take payments in person and unify your business.
Create a personalized checkout process or connect it with hundreds of third-party POS systems.
Make hardware logistics easier with Stripe-certified or selected 3P card readers.
Bring together online and in-person payments to give your customers a consistent experience.
Grow internationally with just one integration.
Cards and wallets
Take credit, debit, and popular digital wallets for in-person payments.
2.7% + USD0.05per successful transaction for local cards
+ 1.5% for international cards
+ USD 0.10 per authorization for Tap to Pay
+ USD 0.05 per authorization for optional point-to-point encryption optional
Card readers
Use pre-certified card readers with cloud-based fleet management that speeds up logistics and device management at scale.
USD 349.00 Stripe Reader S700
USD 59.00 Stripe Reader M2
USD 249.00 BBPOS WisePOS E
Radar
Advanced fraud detection and prevention tools.
Cut down on fraud using ML with Stripe’s network technology.
Customize fraud prevention by making your own rules.
Get detailed fraud insights to make manual reviews more effective and accurate.
Radar machine learning
Fraud protection powered by billions of data points across the Stripe network.
Included
For accounts with all payment methods at standard pricing
USD0.05
per reviewed transaction for accounts with custom pricing for any payment method
Radar for Fraud Teams
Advanced fraud protection tools that give you greater control and customizable settings. Includes Radar’s machine learning.
Radar risk scores are now available for non-Stripe transactions. Contact sales for more info.
Try it free for 30 days
USD0.02 per reviewed transaction for accounts with all payment methods at standard pricing
USD 0.07 per reviewed transaction for accounts with custom pricing for any payment method
Dispute prevention
Helps reduce dispute rates with Visa’s Verifi and Mastercard’s Ethoca dispute prevention tools. Request access.
Included
Automatic dispute prevention verification
USD 15.00 according to the Visa resolution
USD 15.00 according to the Visa Compelling Evidence 3.0 block
USD 29.00 according to the Mastercard resolution
Integrated finance and payments
Integrate financial services to boost your platform: create financial accounts, issue cards, and offer financing.
Connect
Integrated payments for platforms and marketplaces.
Launch faster with Stripe-hosted or prebuilt components.
Save time using Stripe tools for onboarding, risks, tax forms, and more.
Grow your revenue by monetizing payments.
Stripe handles pricing for your users
Stripe sets up and charges processing fees to your users, so you don't have to. Learn more about how to get a share of the revenue from Stripe.
Included with Payments
0.25% starter fee for platforms that set up their own payment fees to earn revenue on each transaction.
Global Payouts
Save time with hosted solutions that don’t need any coding.
Let developers and support teams access the Dashboard.
Get reports and analytics to track your transfers’ global success.
Local transfers
Send money in the country to a recipient with the payment method and speed you pick.
Local bank transfer USD 1.50 per transfer
Pay with debit card USD 1.50 per transfer
+ 0.75% of the amount
Minimum fee of USD 0.50
International transfers
Send money straight to recipients in 50+ countries, picking the payment method and speed you like best.
USD 1.50 per transfer
Cross-border fees from + 0.25%
Currency conversion fees from + 1%
Issuing
Infrastructure to create and manage virtual and physical cards.
Issue cards instantly using Stripe’s banking partners and compliance team.
Control spending and help stop fraud with spending limits and custom rules.
Earn a share of interchange revenue.
Card creation
Create and issue cards instantly and get your branded physical cards delivered in just two days.
USD 0.10 per virtual card
USD 3.50 per standard physical card
Custom cards may have extra fees. Shipping rates not included.
Disputes
Understand card transaction disputes (also known as chargebacks) and handle them with ease through a guided process.
USD 15.00 per dispute*
*Exclusions apply, subject to applicable law. Connect users can't pass dispute fees to connected accounts.
International payments
Accept international card payments for your business or your clients.
1% + USD0.30 for cross-border transactions.
+ 1% if currency conversion is needed
Accounting automation package
Streamline key business processes with modular tools for collections, taxes, income reporting, and data analysis that all work perfectly together.
Billing
Subscription management software for one-time, recurring, and usage-based payments.
Respond faster to user demand with flexible rate models.
Grow revenue and cut churn with Smart Retries and workflow recovery automations.
Save engineering time with no-code tools or our composable APIs.
Choose a plan
Monthly payment
Annual subscription. Pay monthly. Based on a volume tier that suits your business.
From USD 620.00 per month, 1 year contract
Pay as you go
Pay only for what you use. No recurring fees. The best option for low or unpredictable volumes.
0.7% of Billing volume
Invoicing
International invoicing software.
Create, customize and send an invoice in minutes, no coding needed.
Save time with automated accounts receivable and billing workflows.
Set up invoices for any use case.
Starter
Billing features to get you up and running fast.
0.4% per paid invoice
Tax
Grow faster with all-in-one tax compliance.
Get started now
Get compliant fast with setups that need no code or just a little bit of code.
Grow confidently by automating tax calculations and charges in over 90 countries.
Boost your finance team’s efficiency by easily recording taxes in the U.S. and filing worldwide.
Pick a plan
Full Tax
All-in-one tax compliance: includes automated threshold monitoring, registrations, calculations, and filing.
From USD 90.00 per month, 1 year contract
Tax Basic
This plan only includes automated tax calculations for companies operating in limited regions.
No-code integration 0.5%
per transaction, wherever you're registered to collect taxes
API integration USD 0.50
per transaction, wherever you’re registered to collect taxes
Sigma
An interactive SQL environment for analyzing your Stripe data.
Monitor your business by creating custom metrics and reports that fit your needs.
Get insights faster with natural language prompts or predefined SQL queries
Save time by scheduling and generating reports automatically
Access Sigma
Start exploring your company's data.
Try it free for 30 days
Starting at USD 10.00 monthly infrastructure fee
Plus a fee per charge from + USD0.02
Data Pipeline
A direct, secure link between Stripe and your data warehouse or cloud storage.
Set up your no-code integration in just minutes.
Automate sending Stripe data reports to your data storage destination.
Speed up your financial close and get more complete business info.
Access Data Pipeline
Send your Stripe data to your data warehouse or cloud storage.
Try it free for 30 days
USD 0.03 per transaction
Revenue Recognition
Automated revenue reports to make accrual accounting easier.
Close your books quickly and accurately with automated accounting reports and dashboards.
Easily check your finances and audit in real time.
Stay compliant with ASC 606 and IFRS 15 standards.
Access Revenue Recognition
Make exercise accounting simpler.
Try it free for 30 days
0.25% of the volume
More
Financial Connections
Secure access to users' financial accounts.
Get started now
Boost conversions with an integrated authentication flow.
Instantly verify bank accounts from 5,000 financial institutions.
Cut down development time with just one integration.
Instant bank account verifications
Get tokenized account numbers and instantly verify bank accounts for ACH Direct Debit, transfers, and other types of money movement.
USD 1.50 per successful instant verification
Micro deposit verifications are free
Balances
Get account balances for risk assessment, financial management, or to help avoid payment errors caused by insufficient funds.
USD 0.10 per successful API call
Account holders
Verify the account ownership to minimize fraud when making transfers or accepting payments.
USD 1.50 per correctly completed API call
Transactions
Subscribe to an automatically updated feed of account transactions.
USD 0.30 Per institution and per account holder, per month
Identity
Verification tools that confirm the identity of international users.
Cut down on fraud losses by spotting high-risk users.
Streamline a crucial part of your KYC compliance requirements.
Save engineering and operations time with centralized identity verification.
ID document and selfie verification
Capture and check the authenticity of international ID documents. Use biometric verification to match the ID photos with the document holder’s selfies.
USD 1.50 per verification
ID number lookup
Lets users enter their name, date of birth, and local government ID number. Checks their info against government and third-party databases (only available for US social security numbers).
USD 0.50 per lookup
Atlas
Software to launch your startup fast.
Submit your incorporation documents in just minutes.
Use documents trusted by law firms, tax advisors, and venture capital investors.
Get over $50,000 in perks and discounts.
Start your company
Start your company, get your EIN, issue stock, and file your 83(b) tax election.
USD 500.00 one-time installation cost (includes government fees and your first year of registered agent services)
Climate
Tools to remove carbon dioxide as your company grows.
Support promising technologies for permanent carbon dioxide removal.
Get started in just a few clicks with the Dashboard.
Commitments
Set aside a fraction of your revenue to help early-stage carbon removal companies.
Included with Payments
Orders
Buy credits to remove carbon dioxide in tons from the Frontier portfolio through the Dashboard or the API.
Buy the project portfolio 3% of the order value
Buy from individual suppliers 5% of the order value
13.1.- In line with what's stated in clause SIX, if the CLIENT doesn't pay any fee they're supposed to, STARNAPP, S.L. can suspend all contracted services with no need for prior notice, until the CLIENT pays what's pending. So, for as long as payment is missing, STARNAPP, S.L has no obligation to provide the contracted service.
13.2.- The CLIENT can add users to the system as set out in their contract. If a CLIENT adds more users than they've contracted for, STARNAPP, S.L. can adjust the monthly fee to match the number of activated users. If the CLIENT doesn't accept this adjustment, STARNAPP, S.L. can terminate the contract as stated in clause six.
13.1 If the CLIENT is using the DEMO trial version, they can access the “DEMO” environment for a period of 7 days from the moment of first access. Once the DEMO version period ends, access to the Platform will be suspended if the client doesn’t sign the corresponding license agreement. All data uploaded by the CLIENT during the DEMO period will be permanently deleted within 10 days after the trial period in the DEMO version ends.
STARNAPP, S.L complies with current personal data protection law and makes sure that the CLIENT’s personal data is properly used and processed. STARNAPP, S.L guarantees the confidentiality of the personal data provided by the CLIENT and its automated processing according to applicable law. The provisions set out in the General Terms for the Processing of Personal Data available at the following link will apply. ( Privacy Policy ).
16.1.- “Confidential Information” means, as an example but not limited to, any kind of data, sample, document, or any other type of information and/or documentation that is financial, commercial, intellectual, technical, and/or technological in nature, and any other kind of information or data belonging to the CLIENT that STARNAPP, S.L has access to because of the contract and during its term.
16.2.- STARNAPP, S.L agrees to keep all Confidential Information secret and to not use it for any purpose other than what’s allowed under the contract. The confidentiality requirement does not include: (i) information STARNAPP, S.L already knew before; (ii) information that’s public or generally known; (iii) information received legitimately from third parties who aren’t required to keep it confidential; or (iv) information required by any legal, judicial, or administrative authority when exercising their powers.
16.3.- The obligation to keep things secret and not use Confidential Information continues after the contract ends and will last for five (5) years from the date the contract is considered terminated. As for the duty to keep personal data confidential that could be processed in connection with the contracted service, that confidentiality lasts indefinitely.
16.4.- Without affecting the above, the CLIENT expressly authorizes STARNAPP, S.L to mention the existence of the contract as part of their regular business and promotional activities, including showing the CLIENT’s trade name or logo on their website or business materials.
16.5.- The CLIENT agrees that STARNAPP, S.L and any subcontracted software service companies may collect, store, process, and use diagnostic, technical, and other types of information about your computer, system, apps, and peripherals that might be collected regularly as part of the services provided by STARNAPP, S.L. STARNAPP, S.L can only use this information for the service offered and to improve the products offered to the CLIENT.
17.1.- Access to files provided by the CLIENT will be strictly and exclusively for the purpose of providing the contracted services. STARNAPP SL promises to handle it/them according to the CLIENT's instructions, and not to use it/them for anything other than what’s stated in this contract, or share it/them, not even for storage, with anybody else.
17.2.- The CLIENT, regarding the files containing personal data, states that all legal requirements for collecting and handling this info have been met. The CLIENT also confirms that the technical and organizational steps needed to keep all personal data in those files safe, as set out in current personal data protection rules, have been put in place.
17.3.- STARNAPP SL will implement the necessary technical and organizational measures to ensure the security and integrity of personal data included in the file(s), and to prevent any alteration, loss, unauthorized processing, or access—taking into account the state of technology, the nature of the data stored, and the risks they face, whether from human action, or the physical or natural environment. These security measures are the ones determined by current regulations on personal data protection, especially Organic Law 3/2018, of December 5, on Personal Data Protection.
17.4.- The CLIENT expressly authorizes STARNAPP SL to contract with third parties whose involvement is considered appropriate for the proper delivery of the provided IT services, informing the CLIENT about the third party’s identity and the services assigned. Only regarding the processing of personal data, it will be understood that STARNAPP SL acts on behalf and for the CLIENT. In this case, STARNAPP SL is required to sign a contract with the third party specifying the obligations they must meet regarding personal data protection and inform the CLIENT of such transfer.
17.5.- The legal basis that allows STARNAPP, S.L to process the CLIENT's data is the service contract that exists between the parties.
17.6.- The CLIENT can exercise their rights to access, rectify, delete, limit, transfer, and/or object to how their data is handled, used, and shared, by sending a written request to lpd@starnapp.com always including a copy of their ID. Once any of these requests are received, STARNAPP, S.L will respond within a maximum of fifteen (15) days.
The contract between the parties is commercial and will be governed by its own clauses, and if not specified, by Spanish law.
The parties agree that any dispute, controversy, disagreement, issue or claim coming from the execution or interpretation of the contract, or related to it, directly or indirectly, will be resolved by the express submission of the parties to the Courts and Tribunals of the city of Ibiza, excluding and waiving any other jurisdiction that might apply.
Any communication between the parties resulting from the execution of the contract will be carried out via email with a legal electronic signature and explicit acknowledgment from the recipient; and, if that's missing, by burofax with acknowledgment of receipt, or by any means that guarantees the content and date of sending and receiving. For these communications, the parties designate the following addresses:
For STARNAPP: S.L, c/ Abad y la Sierra 35 entresuelo Oficina D, CP 07800 Ibiza; and email: lpd@starnapp.com
For the CLIENT: the administrative data found in the invoice; as well as the email provided for contacts.
In order to show which companies use STARNAPP, S.L., the CLIENT authorizes STARNAPP, S.L. to use their company name and commercial logo, so that it can display this logo or trade name and link to the CLIENT's website on its digital platforms. If the CLIENT doesn't want this info used for advertising within STARNAPP, S.L., they must send a specific request to lpd@starnapp.com requesting that this data not be included in STARNAPP, S.L.'s advertising section.
The CGV, which govern the commercial relationship between the parties, are published on the STARNAPP, S.L website, and have been read and accepted by the CLIENT by signing and/or ticking the Acceptance box for these CGV, or by paying the invoice.
STARNAPP, S.L reserves the right to change the CGV (or any of the conditions referred to by them) by notifying the CLIENT in advance with ninety (90) days' notice.
STARNAPP S.L. doesn't send advertising to its clients through the software, but it's possible that it may be sent at some point. To receive those ads, the CLIENT must give express consent.
WORKSTATION INSTALLATION
A device is required with the following technical specifications:
Minimum Recommended (Optional)
100Mb symmetric Fiber Optic internet connection
When you access the program through the internet, you don't need a computer with any special features. Still, it's a good idea to have your computer as up-to-date as possible—not for using the program, but just so your device runs well and has good graphic resolution.
Minimum
Recommended (Optional)
Operating system
Windows 10
Windows 11
Processor
Intel i3
Intel i7
RAM memory
4 Gb
8 Gb
Web browser
Google Chrome
Google Chrome
